Refund and Returns Policy

Eligibility for Refund or Return:

a. Damaged or Defective Items:

If you receive an item that is damaged or defective, you are eligible to request a return or refund.

b. Item Not as Described:

If the received item significantly differs from its description or the listing, you may initiate a return or request a refund.

c. Change of Mind:

In cases where there is no damage or discrepancy, we encourage buyers to carefully review product details before making a purchase. Returns due to a change of mind may be subject to the seller’s discretion.

Timeframe for Initiating Requests:

a. Damaged or Defective Items:

Requests for return or refund due to damage or defects must be initiated within [insert number] days of receiving the item.

b. Item Not as Described:

If the received item is not as described, requests must be initiated within [insert number] days of receiving the item.

c. Change of Mind:

For returns due to a change of mind, requests must be initiated within [insert number] days of receiving the item.

How to Initiate a Refund or Return:

a. Log into Your Account:

Log into your LocalMart account, go to your purchase history, and locate the specific transaction.

b. Select the Item:

Choose the item you wish to return or seek a refund for and follow the prompts to initiate the request.

c. Provide Details:

Clearly outline the reason for the return or refund request and provide any necessary details or evidence, such as photos of damaged items.

Seller’s Response:

a. Approval:

Upon receiving your request, the seller will review the details. If approved, they will provide instructions for the return process or initiate the refund.

b. Dispute Resolution:

In the event of a disagreement or if the seller does not respond within [insert number] days, you can contact LocalMart’s customer support to assist in dispute resolution.

Refund Process:

a. Timeframe:

Refunds will be processed within [insert number] days of approval and will be issued using the original payment method.

b. Return Shipping:

For return requests due to damaged or defective items, sellers may cover the return shipping costs. In other cases, return shipping costs may be the responsibility of the buyer.

Seller Responsibilities:

a. Accurate Listings:

Sellers are responsible for providing accurate and detailed product listings, ensuring that items match their descriptions.

b. Communication:

Sellers are encouraged to respond promptly to return or refund requests and work collaboratively with buyers to resolve issues.

LocalMart’s Role:

LocalMart acts as a facilitator in the resolution process, providing a platform for communication between buyers and sellers. We are committed to ensuring fair and transparent transactions.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@localmart.com.

Thank you for choosing LocalMart. We appreciate your trust in our platform, and we’re here to assist you in every step of your buying and selling journey.